Refund policy

At Maison Glo, we want you to love what you’ve chosen for your home. If something isn’t right, we’re here to make it easy.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return or exchange. To be eligible, your item must be unused, in its original condition, and in its original packaging.

How to Start a Return

Contact us at our Contact page with your order number and the reason for your return. We’ll respond with return instructions and, where applicable, a return shipping label or address.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund to your account.

Exchanges

If you’d prefer an exchange rather than a refund, let us know when you reach out — we’ll arrange it as soon as we receive your returned item, subject to availability.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We’ll cover the cost of return shipping and send a replacement or full refund — your choice.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective: opened bedding, pillows, and textiles that have been used, and any item marked “Final Sale” at checkout.

Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item without tracking.

Late or Missing Refunds

If you haven’t received a refund after 10 business days from our confirmation, first check with your bank or card provider, as processing times vary. If you’ve done this and still have not received your refund, contact us at our Contact page.

Questions?

Reach out any time via our Contact page — a real person will get back to you.